Refund policy

Refund Policy – ZeaPetals

At ZeaPetals, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please review our refund policy below.

Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return, items must:

  • Be unused and in their original condition

  • Be returned with the original packaging

  • Include all accessories, manuals, and components (if applicable)

  • Not show signs of misuse, damage, or alteration

Non-Returnable Items

The following items cannot be returned or refunded:

  • Items marked as Final Sale

  • Gift cards

  • Personalized or customized products

  • Products damaged through misuse or improper handling

  • Items returned after the 30-day return period

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Photos of the product

  • Photos of the shipping package

  • A brief description of the issue

We will review your request and arrange a replacement or refund when appropriate.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Your refund will be issued to your original payment method.

  • Refunds are typically processed within 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

If the return is due to a change of mind or customer preference, the customer is responsible for return shipping costs.

If the return is the result of an incorrect, damaged, or defective item, ZeaPetals will cover the return shipping costs whenever applicable.

Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has entered processing or has been shipped, it can no longer be cancelled and must instead follow our standard return process.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Business Details

Business Name: ZeaPetals LLC

Website: https://ZeaPetals.site

Contact Information

Email: support@ZeaPetals.site

Phone: +1 (219) 250-6106

Business Address: 519 N 1st St, Shirley Indiana 47384, United States

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (EST)

Response Time: Within 24 business hours

Transparency & Compliance

We are committed to providing a fair, transparent, and customer-friendly refund process while complying with applicable consumer protection standards.

Compliance Notice

This Refund Policy is provided to ensure transparency for customers and to support Google Merchant Center compliance.